Family Support & Early Help

FamilyLine - Support For Families

Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

The FamilyLine service tackles these issues in a new and innovative way. Family members aged 18 years old and over from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, click on the web link for more information.

Opening times:

Monday to Friday, 10am to 2pm and 6pm to 10pm

Saturday and Sunday, 10am to 1pm



Early Help Hub - Support for families and young people in Cornwall

What is the Early Help Hub?

The ‘front door’ to Early Help services led by Cornwall Council and Cornwall Foundation Trust.

Staff within the Early Help Hub will decide whether the child / young person is eligible for support and which service is most appropriate. This is usually in discussion with the person making the request and / or young person / family.

Who is eligible for Early Help services?

Children and young people who are aged pre-birth to 18. If a young person has a special educational need or disability, who have a need for early help care and support, this is extended up to age 25.

Who can request Early Help services?

  • Professionals, parents and young people can request early help.

  • Parents/carers must have Parental Responsibility (PR) if requesting a service for a child.

  • Young people must be old enough to consent for support themselves (aged 13 or above).

Professionals must gain consent from a parent or competent young person to make a request for help.


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